Your Privacy at jatace
We are transparent about the data we collect, how we use it, and the protections we put in place to keep your personal information secure.
Six Privacy Principles
The following cards summarise the core principles of how jatace handles your data. The full policy sections below provide the complete legally binding detail.
Introduction and Scope
This Privacy Policy ("Policy") describes how jatace ("jatace", "we", "us", "our"), the operator of the online casino and sports betting platform at jatace.app, collects, uses, stores, shares, and protects the personal data of individuals who register for an account, visit the platform, or otherwise interact with our services ("you", "your", "the Player").
By creating a jatace account or using the platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy forms an integral part of our Terms and Conditions. If you do not agree with the practices described in this Policy, you should not use the jatace platform.
This Policy applies to all personal data collected through jatace.app and any associated mobile interfaces. It does not apply to third-party websites, payment processors, or game providers who may be linked from the platform — those entities operate under their own privacy policies.
Data We Collect
jatace collects personal data from you directly, automatically through platform use, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of data we collect include the following.
We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. If you voluntarily disclose such information to our support team, we will process it only to the extent necessary to resolve your query.
How We Use Your Data
jatace processes your personal data on the following lawful bases and for the following purposes:
3.1 Contract Performance
To create and maintain your account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard in Bangladeshi Taka, verify your identity, settle bets, apply bonuses, and provide customer support. Without this data we cannot deliver the services you have contracted with us to receive.
3.2 Legal Obligation
To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, age verification (confirming you are 21 or older), fraud prevention, and record-keeping duties. We may be required by law to retain certain data for a specified period regardless of your account status.
3.3 Legitimate Interests
To detect and prevent fraud, protect the security and integrity of our platform, investigate suspected Terms violations, conduct internal analytics to improve user experience, and manage our business operations. We balance these interests against your privacy rights and will not process data under this basis where your interests override ours.
3.4 Consent
To send you promotional communications about jatace offers, seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL cricket, or T20 World Cup — where you have explicitly opted in to receive such communications. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting [email protected].
Data Sharing and Disclosure
jatace does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data is shared only in the circumstances described in this section.
4.1 Payment Service Providers
We share necessary financial and identity data with payment processors — including bKash, Nagad, Rocket, Upay, and card network partners — solely to facilitate deposits and withdrawals. These providers are contractually bound to handle your data securely and are prohibited from using it for any purpose beyond processing your transactions.
4.2 Game Software Providers
Third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive session identifiers and anonymised player tokens necessary to run their games within our platform. These providers do not receive your full name, payment details, or contact information.
4.3 Identity Verification Providers
To fulfil our KYC and age-verification obligations, we may share identity documents and biometric data (where applicable) with accredited third-party verification services. These providers operate under strict data processing agreements and are not permitted to retain your data beyond the verification exercise.
4.4 Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where we are legally required or compelled to do so — for example, in connection with an AML investigation or a court order. In such cases, we will disclose only the minimum data required and, where legally permitted, will notify you of the disclosure.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the jatace business, your personal data may be transferred to the relevant successor entity. We will notify you in advance of any such transfer and ensure that the successor entity is bound by a privacy policy offering at least equivalent protections to this one.
Data Retention
jatace retains personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal obligations and legitimate operational needs. The general retention periods we apply are as follows:
- Account and identity data — retained for the lifetime of your account plus a minimum of five years after closure, to satisfy AML record-keeping requirements.
- Transaction records — retained for a minimum of five years from the date of each transaction.
- Support correspondence — retained for three years from the date of the last interaction.
- Technical and log data — retained for up to 12 months, after which it is anonymised or deleted.
- Marketing consent records — retained until you withdraw consent, plus an additional 12 months as evidence of the consent.
When data is no longer required and no legal obligation mandates its retention, jatace will securely delete or irreversibly anonymise it.
Data Security
jatace applies SSL/TLS encryption to all data in transit between your device and our servers. Stored data is protected by industry-standard access controls, firewalls, and intrusion-detection systems.
We implement a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your browser or mobile device and jatace servers;
- Encrypted storage of passwords — we never store passwords in plain text;
- Role-based access controls ensuring that only authorised jatace personnel can access specific categories of personal data, and only to the extent necessary for their role;
- Regular internal security reviews and vulnerability assessments;
- Two-factor authentication options available to all registered players;
- Automatic session timeouts after periods of inactivity.
Notwithstanding these measures, no method of electronic transmission or storage is entirely immune to risk. You are responsible for keeping your jatace login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected].
Your Rights
As a jatace player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a description of your request. We aim to respond to all valid requests within 30 days.
Right of Access
You may request a copy of the personal data jatace holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. This right is subject to our legal obligations to retain certain data — for example, AML record-keeping requirements may override an erasure request for transaction data.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
Right to Object
You may object to processing carried out on the basis of our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Cookies and Tracking
jatace uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players use the site. Below is a summary of the cookie categories we use.
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the jatace platform. We do not use cookies to serve third-party advertising.
Children and Minors
jatace is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under 21 has registered on jatace or provided us with personal data, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Updates to This Policy
jatace reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material — such as a change in the categories of data we collect or a new category of third-party sharing — we will notify registered players via email or an in-platform notification at least seven days before the changes take effect.
Your continued use of jatace after the effective date of any update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically. If you have questions about any aspect of this Policy, please write to us at [email protected]. All times referenced on the jatace platform are in Bangladesh Standard Time (BST, UTC+6).
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