Terms & Conditions — jatace Platform Rules

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and jatace ("jatace", "we", "us", "our"), the operator of the online casino and sports betting platform available at jatace.app. By creating an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the jatace platform. Continued use of the platform following any update to these Terms constitutes your acceptance of the revised version. We reserve the right to amend these Terms at any time. Where changes are material, we will notify registered players by email or via an on-platform notification. The current version of the Terms is always available on this page, identified by its effective date.

These Terms are written in English. In the event of any ambiguity or dispute regarding interpretation, the English-language version shall be the definitive and binding version.

Eligibility and Age Verification

To be eligible to register and use jatace, you must:

• Be at least 21 years of age at the time of registration and at all times thereafter;
• Be a natural person with legal capacity to enter into a binding contract under the laws applicable to your jurisdiction;
• Not be a resident of any jurisdiction in which online gambling is prohibited by law;
• Not be acting on behalf of any other individual or legal entity;
• Not be a current employee, contractor, or close family member of a jatace employee or contractor;
• Not have a currently active or previously closed self-exclusion order in place with jatace or any affiliated platform.

jatace reserves the right to request documentary proof of age, identity, and address at any stage, including prior to processing any withdrawal request. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of funds pending verification.

Account Registration

Each player may register and maintain exactly one account on jatace. The creation of multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate closure of all associated accounts, forfeiture of any balances held therein, and disqualification from any pending bonus offers.

3.1 Accurate Information

When registering, you must provide complete, accurate, and up-to-date personal information. This includes, but is not limited to, your full legal name, date of birth, current residential address, mobile number, and the bKash, Nagad, Rocket, or Upay account details you intend to use for transactions. You must promptly update your account information if any details change. jatace is not responsible for failed transactions, delayed withdrawals, or account access issues arising from inaccurate or outdated information.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your credentials with any third party or allow any third party to access your account. All activity occurring under your account credentials is deemed to have been carried out by you. If you suspect that your account has been accessed without your authorisation, you must notify jatace support immediately at [email protected].

3.3 Account Verification (KYC)

jatace operates a Know Your Customer (KYC) verification process in line with responsible gambling and anti-fraud standards. We may request verification documents at registration, before processing a withdrawal, or at any other time we consider appropriate. The platform reserves the right to limit account functionality, including restricting deposits and withdrawals, until verification is satisfactorily completed.

Deposits and Withdrawals

All financial transactions on jatace are conducted in Bangladeshi Taka (৳). jatace does not accept deposits or process withdrawals in any foreign currency. Currency conversion is neither offered nor required — the platform is designed exclusively for BDT transactions.

4.1 Accepted Payment Methods

jatace currently accepts deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may change from time to time. Players should check the current list of available methods in their account dashboard.

4.2 Deposit Limits and Processing

Minimum and maximum deposit amounts are displayed at the point of transaction and may vary by payment method. Deposits are ordinarily credited to your jatace wallet within seconds of successful payment confirmation. jatace is not responsible for delays caused by the payment provider or by network congestion outside our control.

4.3 Withdrawal Conditions

Withdrawals may only be made to a payment method registered in your name and verified against your jatace account. You may not withdraw funds to a third-party account. Before a withdrawal is approved, jatace may require completion of KYC verification. Minimum withdrawal amounts and any applicable processing fees are displayed in your account dashboard at the time of the request.

Withdrawal requests for accounts that have received bonuses will only be processed once all applicable wagering requirements have been fully satisfied. Any attempt to withdraw before meeting wagering requirements may result in the cancellation of bonus funds.

4.4 Anti-Money Laundering

jatace is committed to preventing money laundering and the financing of any illegal activity. We reserve the right to delay, block, or reverse any transaction that we reasonably suspect may be connected to fraud, money laundering, or any other illegal activity. In such cases, we may be required to report the matter to relevant authorities without notifying the account holder in advance.

Bonuses and Promotions

jatace may from time to time offer welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL cricket, and the ICC T20 World Cup. Each offer will carry its own specific terms, including the wagering requirement multiplier, eligible games, minimum deposit, and expiry period. These specific terms are published alongside each promotion and form part of these Terms.

5.1 General Bonus Conditions

• A player may only claim a welcome bonus once, on their first qualifying deposit.
• Bonus funds must be wagered the stated number of times before any withdrawal is permitted.
• Games may contribute different percentages towards wagering requirements — slots may contribute 100%, while live table games may contribute a lower percentage as stated in the specific promotion terms.
• jatace reserves the right to withdraw any bonus offer at any time and without prior notice.
• Where jatace reasonably believes a player is exploiting a bonus offer — for example through matched betting, arbitrage, or the use of multiple accounts — we reserve the right to cancel the bonus, void related winnings, and close the account.
• Bonuses cannot be transferred between accounts.

Gameplay Rules and Fair Play

All casino games available on jatace are supplied by certified third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. The rules, payout percentages (RTP), and random number generator (RNG) certifications applicable to each game are the responsibility of the respective provider and are independently audited. jatace does not modify game outcomes.

6.1 Malfunction Policy

In the event of a game malfunction, disconnection, or technical error during a session, jatace reserves the right to void the affected round and return the stake to the player's account. Where a malfunction results in an incorrectly displayed win, that win shall be considered void and the platform is not obligated to pay out the erroneous amount. A malfunction voids all pays and plays for the affected round.

6.2 Sports Betting Rules

Sports betting markets on jatace — covering cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports — are subject to specific market rules published at the time of bet placement. Bets are settled based on the official result of the relevant governing body (ICC, FIFA, and so forth). jatace reserves the right to void bets placed on markets that are subsequently cancelled, suspended, or subject to a result under review.

6.3 Prohibited Behaviour

The following activities are strictly prohibited on jatace and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Use of automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform;
• Collusion with other players to gain an unfair advantage;
• Exploitation of software bugs, errors, or vulnerabilities for financial gain;
• Any form of fraud, including the use of stolen payment credentials or false identity documents;
• Attempting to circumvent any self-exclusion, cooling-off, or account restriction measure.

Responsible Gambling

jatace is committed to providing a safe gambling environment for all players. We offer a suite of responsible gambling tools accessible directly from your account settings, including deposit limits, session time reminders, cooling-off periods ranging from 24 hours to 30 days, and permanent self-exclusion. These tools are available to every registered player at no cost and without requiring contact with our support team.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, we strongly encourage you to use these tools immediately and to seek external help. Full details of our responsible gambling framework, including guidance on recognising problem gambling and links to support resources, are available on our Responsible Gaming page.

Limitation of Liability

To the fullest extent permitted by applicable law, jatace, its directors, officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, consequential, or punitive loss or damage arising from your use of or inability to use the platform. This includes, without limitation, loss of winnings due to technical errors, loss of data, or service interruptions caused by circumstances beyond our reasonable control.

jatace does not warrant that the platform will be available at all times without interruption. We conduct scheduled and unscheduled maintenance which may temporarily affect access. We will endeavour to minimise downtime and to provide advance notice of scheduled maintenance where reasonably practicable.

Nothing in these Terms limits jatace's liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded or limited.

Privacy and Data

jatace collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering on jatace, you consent to our collection and use of your personal data as described in the Privacy Policy. We apply SSL encryption to all data transmissions and follow industry-standard practices for secure data storage. We do not sell your personal data to third parties for their own marketing purposes.

Our full Privacy Policy is available at jatace.app/privacy-policy.

Account Closure and Termination

You may close your jatace account at any time by contacting support at [email protected]. Any real-money balance remaining in your account at the time of closure (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method within a reasonable timeframe, subject to completion of any outstanding verification requirements.

jatace reserves the right to suspend or permanently close any account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms;
• Provision of false, inaccurate, or fraudulent information;
• Failure to complete identity or age verification within the requested timeframe;
• Suspected involvement in money laundering, fraud, or any other illegal activity;
• Behaviour that jatace reasonably considers to be abusive towards staff or other players;
• Any other reason that jatace, in its sole reasonable discretion, considers sufficient justification.

Where an account is closed by jatace for a breach of these Terms, any balance held may be forfeited in full. jatace will communicate the reason for closure unless it is prevented from doing so by a legal obligation.

Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. jatace operates as a safe and reliable platform committed to fair and transparent dispute resolution. In the event of a dispute regarding the outcome of a game, a transaction, or the application of these Terms, you should contact our support team in the first instance at [email protected]. We aim to resolve all complaints within five business days.

All times referenced in these Terms and on the jatace platform are in Bangladesh Standard Time (BST, UTC+6).

Amendments to These Terms

jatace reserves the right to update or amend these Terms at any time. The revised Terms will be posted on this page with an updated effective date. Where changes are material — for example, changes affecting withdrawal procedures, bonus conditions, or eligibility requirements — we will notify registered players via email or an in-platform message at least seven days before the changes take effect. Your continued use of the jatace platform after the effective date of any amendment constitutes your acceptance of the updated Terms.

We recommend reviewing these Terms periodically to stay informed of any changes. If you have any questions about the current Terms, please contact us at [email protected].